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Incident communication templates showing a staged timeline with acknowledge, investigate, and resolve cards for clear customer updates.

Incident Communication Templates for Customer Updates

September 10, 2025

Flat-style illustration of an on-call schedule with a calendar, three team member avatars showing rotation, and clocks representing different shifts and time zones.

On-Call Schedule for Support Teams

September 9, 2025

AI ticket triage hero with agents routing email tickets using clear, simple rules.

AI Ticket Triage: Simple Rules and Examples for Small Teams

September 8, 2025

Helpdesk migration checklist moving Gmail emails into a helpdesk with tags and checklists.

Helpdesk Migration Checklist: Move From Gmail Without Chaos

September 4, 2025

Support email deliverability diagram with SPF, DKIM, DMARC icons and cheerful support agents.

Support Email Deliverability: SPF, DKIM, DMARC Made Simple

August 28, 2025

Happy agents show helpdesk auto reply with email, ticket, checklist, and resolution icons.

Helpdesk Auto Reply: Acknowledgment Emails That Set Expectations

August 27, 2025

Happy team to reduce resolution time using scoped updates and clean handoff checklists.

Reduce Resolution Time: Practical Tactics for Small Teams

August 26, 2025

Happy team shows helpdesk workflow automation with emails, tickets, checklists, and resolution icons.

Helpdesk Workflow Automation: 7 Simple Flows For Small Teams

August 25, 2025

Flat flowchart showing helpdesk SLA template steps from inbox triage to resolution.

Helpdesk SLA Template: Practical Checklist for Small Teams

August 23, 2025

AI Helpdesk Automation: Save Hours Every Week

August 22, 2025